Context

When using Zaymo blocks in your emails, you may notice that the block is displaying the regular one-time purchase price instead of your subscription discount price, or the pricing appears incorrect even when you have subscription discounts set up in your platform (Shopify, Recharge, etc.).

Answer

There are several reasons why your Zaymo block might not be showing the correct subscription discount price:

Product configuration issue

The most common cause is that the base product selected in your Zaymo block doesn't have subscription purchase options configured. To fix this:

1. Ensure your base product in Zaymo is set to a product that has subscription purchase options available

2. Verify that your subscription discounts are properly set up in both your e-commerce platform (Shopify) and subscription platform (Recharge, Skio, etc.)

Cache and sync issues

Zaymo blocks operate on a 24-hour cache system. If you've recently updated your subscription prices or discounts:

1. Wait up to 24 hours for the cache to refresh automatically

2. Contact support to manually sync your pricing data if you need immediate updates

3. For manually selected product blocks, you may need to delete and rebuild the block to pull in updated pricing

Multiple blocks conflict

If you have multiple subscription portal or reactivate blocks in the same email, they may interfere with each other and break the email. To resolve this:

1. Use only one interactive Zaymo block of each type (1 subscription portal, 1 reactivate) per email

2. For additional actions, add an action button instead of using a second block

3. If you have a specific use case in mind and are unsure of how to best implement it, reach out to support for assistance

Block type limitations

Some block types, like the Reactivate block, pull standard product prices and don't automatically include special discounts that were previously applied to subscriptions. In these cases, you can manually add discounts directly to the block configuration. 📄 How to add discounts

If you continue to experience pricing issues after checking these common causes, contact support for assistance with your specific setup.